DEDICATED CUSTOMER SUPPORT

To help aviation tooling managers and technicians navigate the options for equipment, the tooling review and buyer guides were created.

CUSTOMER SUPPORT FOR YOUR BUSINESS SYSTEM

e2b teknologies is committed to helping customers manage and grow their businesses by providing exceptional service supported by an experienced team of technology and application professionals. Our objective is to do everything in our power to ensure that you are completely satisfied with every service interaction you have with our team.

We provide support that is both appropriate to the issue and in the best interest of your business needs. While there are many topics that fall within the legitimate scope of our services, there are also topics which are best handled by other parties. Analysts help determine the appropriate resource to handle each support case, whether they are in-house or from the software publishers themselves.

Analysts document the question or problem, troubleshoot it, and work to rapidly resolve the problem within a reasonable timeframe (typically within one hour). We have a goal of resolving 75% or more of these cases on this first contact.

CUSTOMER SUPPORT PORTAL

Visit our support portal designed to easily allow customers to enter a support request. Our dedicated support team will be there with you the whole step of the way.

SUBMIT A SUPPORT

SUPPORT PORTAL

“Thank you for your time this morning and all of your help. I appreciate good customer service and your company certainly knows how to treat a customer. I mean it when I say we love working with e2b.”

-Nanofilm

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