IVR Interactive Voice Response Phone Integration with ERP for Self-Service Order Status, Recordings, and Transcriptions

SESSION: 47
TIME: 10:45 AM to 12:00 PM
ROOM: TBD
PRESENTER: Grace Phillips, Anytime Collect, Dom Dell’Omo, e2b teknologies

Join us as we explore some of the many ways we’ve helped customers automate their businesses. We’ll show how we’re leveraging interactive voice response (IVR) phone integration for customer self-service inquiries such as account information and order and shipment status; message recordings with transcription, and other examples of how to automate virtually any process in your business with phone integration.