When considering the success or failure of an ERP implementation, the software is rarely the only contributing factor. You must take into consideration the entire project, including your ERP vendor selection. Most projects are considered a failure for one or more of the following reasons:
- Going over monetary budget
- Problems with integration
- Interruptions to important business processes
- Lack of end-user training- or poorly done training
- Improper project planning
Of course selecting the right ERP system is important to ensure you have the features and functions you need to optimize your processes, but the above are all factors that lead back to your ERP vendor, not the system alone which is why carefully selecting your ERP vendor is crucial to being able to look back and call your project successful.
Your vendor need to do more than sell you software, they need to become a trusted advisor who will carefully work through the entire process until successful completion and beyond. While planning your ERP project, it is important to fully understand the role of an ERP vendor so you can make the right decision.
What is your ERP Vendor responsible for?
- Analyzing your business challenges and identifying which solutions would help solve them.
- Sell you the solution.
- Get you set up with the right modules within the solution to address your challenges and needs.
- Plan the rollout of the software.
- Coordinate and execute implementation.
- Coordinate and execute software integrations.
- Provide end-user training and education.
- Provide on-going support and maintenance.
- Stay on top of updates and upgrades and manage them in your system.
It is important to keep those responsibilities in mind during your ERP project and know that your relationship with your ERP vendor will go far beyond the sale. Be sure to walk through their plans for the above responsibilities before you get started.
The Right ERP system + The Right Vendor = ERP Project SuccessEMPLATE”