Most small ERP consulting shops don’t have a support staff. Instead, you will have to call the consultant who initially worked on your implementation and you may have to wait for them to be available to you because they’re likely working on several customer projects at the time. That’s not how we operate.
E2b teknologies has a fully-staff and dedicated ERP support department. New supports may be logged in the ERP ZenDesk support portal which also provides online access to our extensive ERP knowledge-base anytime and anywhere. Further, installers for custom modifications are available online and customers can chat live with support agents or share screens directly from the support site. Further, the support site includes an online user community where customers can share best practices and ask questions of each other and our support staff.
Support agents review new support tickets and attempt to recreate the issues. They work hand-in-hand with our consulting and development teams in cases where incidents require training or custom modifications. Further, support agents participate in quality assurance testing of all e2b products and customization’s ensuring that the support team has familiarity with the software your company uses – even if it’s heavily customized.
The support team also provides technical assistance including installation and configuration of your business software as well as system upgrades which may entail lengthier projects due to customization’s, integration dependencies, and other factors.
Contact us to learn more about our passion for solving problems and how it drives us to deliver innovative solutions for everyone we work with!
As the world continues to respond to the effect of the COVID-19 pandemic, more organizations have established remote working protocols to slow the spread and promote our safe recovery. As a result, an increasing number of businesses are choosing software-as-a-service (SaaS) solutions for financial management and the security of their business data. SaaS refers to
Coming into 2020, no one expected the new normal to include entire companies working remotely. At the same time, no one expected the COVID-19 virus to roll throughout the world and become a pandemic quite the way it has either. To prevent the disease from rapidly spreading, working professionals (who can) have resorted to working